Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Identifiers: Name, postal address, email address, telephone number, and payment information when you place an order.
• Order Information: Products purchased, order history, shipping details, and billing information.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including browsing patterns, page views, and search queries.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies that help us provide a better user experience.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders for our craft cheese products
• To manage your account and provide customer support
• To send transactional emails regarding your orders or other purchases
• To send promotional communications about new products, special offers, or other information we think you may find interesting (if you have opted in to receive such communications)
• To improve our website, products, and services
• To administer contests, promotions, surveys, or other site features
• To comply with legal obligations
• To detect and prevent fraud

The legal bases for processing your information include: performance of a contract, compliance with legal obligations, our legitimate interests (such as business development and website improvement), and your consent where applicable.

3. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping, and website hosting.
• Business Partners: Trusted third parties who help us operate our business, such as marketing agencies and analytics providers.
• Legal Authorities: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as a business asset.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage of personal information
• Regular security assessments and audits
• Access controls and authentication procedures
• Staff training on data protection and security practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

5. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). These rights include:

• Access: You can request copies of your personal information.
• Rectification: You can request that we correct inaccurate or incomplete information.
• Erasure: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Data Portability: You can request that we transfer your information to another organization or directly to you.
• Objection: You can object to our processing of your personal information in certain circumstances.
• Withdrawal of Consent: You can withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us. We will respond to your request within 30 days.

6. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic and customize content to your preferences.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly.
• Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze how visitors use our website.
• Functionality Cookies: Enable the website to remember your preferences and choices.
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow to deliver more relevant advertisements.

You can control and manage cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

7. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. When we transfer your information to other countries, we implement appropriate safeguards to ensure that your information receives adequate protection in accordance with applicable data protection laws.